Terms and Conditions

The conferment of the order implies full acceptance of these general sales conditions.

Cantine Artese will send an order receipt confirmation e-mail after conclusion of the order. The user is invited to print the e-mail and keep it. If you do not receive it, the consumer is invited to contact our customer service.

In the event of any impossibility, even temporary, to fulfill the order partially or totally, Cantine Artese will promptly contact the user to make arrangements, without prejudice to the possibility for the user to request the cancellation, even partial, of the order and return of the corresponding amount already paid.

If the user data is incomplete or inaccurate (in order to make delivery of the package impossible), Cantine Artese will contact the user before processing the order.

The prices of the Products from time to time published on the site cancel and replace the previous ones and are subject to the actual availability of the products.
Prices do not include transport unless specifically indicated.

The transport cost will be calculated on the cart page.

Payment takes place simultaneously with the order on the PayPal site by credit card or other payment methods accepted by said service.

The Customer can exercise the right of withdrawal within 10 working days from the date of receipt of the goods by written notice to be sent to Cantine Artese – Via Roma, 26 89851 Porto Salvo – Vibo Valentia (VV) by registered letter with acknowledgment of receipt. This communication must contain the data necessary for identifying the order, the desire to renounce the purchase and the product or products for which the withdrawal right is intended to be exercised, attaching a copy of the fiscal document (Invoice or D.D.T.).

In the event of exercise of the right of withdrawal, the Customer undertakes to return all products received at the same address used for the registered letter in unaltered conditions and in the original packaging. The right of withdrawal is instead excluded for products not delivered, due to the absence of the Customer from the place of delivery and for those that at the time of their withdrawal are altered or deteriorated due to the delay caused by the Customer. If the withdrawal is made in the manner and terms described above, any amount already paid for the products is credited to the purchaser by bank transfer to an account in his name. Reimbursement is made as quickly as possible, and in any case within 30 days from the date on which Cantine Artese, having received notice of withdrawal from the Customer, also receives the ordered goods intact and in the original packaging at the following address Cantine Artese – Via Roma , 26 89851 Porto Salvo – Vibo Valentia (VV).

The costs for returning the Products to the Cantese Artese are not refundable and remain, by law, charged to the customer.

Any complaint must be addressed to Cantine Artese by sending an email to info@cantineartese.it, by telephone to 3482406829 or by mail to Cantine Artese – Via Roma, 26 – 89851 Porto Salvo – Vibo Valentia (VV) – ITALY

The sales contract between the Customer and Cantine Artese is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this distance selling contract, if the Customer is a consumer, the territorial competence is that of the reference forum of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Vibo Valentia. shipments To make sure that our products arrive at their destination in the best conditions, we have signed an agreement with an industry leader in the transport of perishable goods: SDA Express Courier. This guarantees that our products have the maximum attention during handling.

All shipments can be monitored online via our partner’s website.

FOR ORDERS OVER 250.00 EURO THE TRANSPORT COSTS ARE FREE. TRANSPORT COSTS ARE REFERRED TO SHIPMENTS WITHIN THE NATIONAL TERRITORY. FOR SHIPPING ABROAD WE INVITE YOU TO CONTACT US: Via e-mail to the address: info@cantineartese.it By phone at the numbers: +39 348 2406829 All orders will be shipped within 5 working days, unless stock availability is communicated promptly to the customer.